Refund Policy

This Refund Policy was last updated on August 23 2025

WaveCrest Trading Institute Refund Policy

Effective Date: July 15, 2021

At WaveCrest Trading Institute (“WTI”), we are committed to providing high-quality financial trading education and training. This Refund Policy explains the circumstances under which refunds may or may not be granted for purchases made through our website, https://wavecresttradinginstitute.com/. By enrolling in our programs or purchasing any course, you agree to this Refund Policy.

1. Scope of Policy

This Refund Policy applies to all:

• Online training courses (live or recorded)
• Mentorship programs
• Subscription-based services
• Digital resources (eBooks, templates, guides)
• Any other educational services or products provided by WTI

2. General Rule: All Sales are Final

Because our courses and training programs consist of digital content that is accessible immediately upon payment, all sales are considered final once access is granted. Refunds will not be issued in the following cases:

• You change your mind after purchase.
• You fail to complete the course.
• You decide not to use the purchased material.
• You purchase a course by mistake.

3. Cooling-Off Period (Limited Refund Option)

In compliance with applicable consumer protection regulations, we provide a 3-day cooling-off period starting from the date of purchase.

During this period, you may request a full refund if and only if:

• You have not accessed or downloaded any course material, video, or resource.
• You submit a written refund request to wavecresttradinginstitute@gmail.com within 3 calendar days of purchase.

Refund requests received after this period, or after course access has been initiated, will not be honored.

4. Refund Eligibility Criteria

• Duplicate Payment – If you are charged more than once for the same course, we will refund the duplicate payment.
• Technical Issues – If you encounter verified technical issues that prevent you from accessing the course and our support team is unable to resolve them within 7 business days, you may be eligible for a refund.
• Unauthorized Transactions – If a purchase was made fraudulently or without your authorization (with proof), a refund will be issued after verification.

5. Non-Refundable Items

• Once course access has been granted, regardless of usage.
• Discounted, promotional, or scholarship-based purchases marked as non-refundable.
• Live training sessions already attended.
• Completed mentorship programs.
• Subscription fees already billed (though future billing can be canceled).

6. Refund Process

1. Submit a written request to wavecresttradinginstitute@gmail.com within the applicable timeframe.
2. Provide your full name, email address, order number, and proof of payment.
3. WTI will acknowledge your request within 2 business days.
4. Verification of eligibility will be conducted.
5. If approved, a refund will be issued to your original payment method within 7–14 business days.

7. Chargebacks & Disputes

• Initiating a chargeback through your bank or payment provider without first contacting WTI will be considered a breach of this Refund Policy.
• Any chargeback attempts deemed fraudulent will result in account suspension, denial of future access, and possible legal action.

8. Course Transfers & Substitutions

While refunds are limited, WTI may, at its discretion, allow:

• Course substitution (enroll in another program of equal or lesser value).
• Credit transfer toward future courses.

This is handled case-by-case and is not guaranteed.

9. Exceptions for Special Circumstances

WTI reserves the right to grant refunds, full or partial, in exceptional circumstances such as:

• Proven medical emergencies preventing participation.
• Service interruptions caused solely by WTI that extend beyond 7 consecutive days.

10. Policy Updates

WTI may update this Refund Policy from time to time to reflect changes in applicable laws, business practices, or customer feedback. The version published on our website at the time of purchase will apply to your transaction.

11. Contact Information

WaveCrest Trading Institute
📍 No 1, Ajilosun Street, Ikere Road, Ado Ekiti
📧 Email: wavecresttradinginstitute@gmail.com
📞 Phone: +234 813 513 9485

12. Summary of Refund Policy